Shipping Policy
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Thank you for supporting Vibras Andinas. We take care in preparing and shipping your order so that it arrives safely and in a timely manner.
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Processing Time
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Orders are typically processed within 3–5 business days after payment is received.
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Custom or handmade items may require additional processing time. If so, you will be notified at the time of purchase.
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Shipping Rates
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Shipping costs are based on the weight of your order and your shipping region.
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Shipping rates are calculated and displayed at checkout.
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Free local pickup in Pisac, Peru may be available for certain items.
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Shipping Methods & Delivery
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We ship using trusted carriers to ensure safe delivery.
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Delivery times vary depending on your location. Estimated shipping times will be provided at checkout, but we cannot guarantee exact delivery dates.
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Customers are responsible for providing accurate shipping addresses. Vibras Andinas is not responsible for lost or delayed packages due to incorrect addresses.
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International Shipping
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We do ship internationally; however, some products (particularly consumables and plant-based items) may not be eligible for international shipping due to customs and policy restrictions.
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International customers are responsible for any customs duties, taxes, or import fees applied by their country.
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Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking information (if available for your region).
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Damaged or Lost Packages
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If your package arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.
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If a package is lost in transit, we will work with the carrier to resolve the issue. However, Vibras Andinas is not responsible for delays or losses once the package has been handed to the carrier.
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Questions & Support
If you have any questions about your order or our shipping policy,
please contact us at: vibrasandinasancestral@gmail.com